Deliveries & returns

Shipping

THE FORWARD LAB ships all orders via Colissimo. Orders will be dispatched within 2 days of receipt.

Shipping Times

France: 1-2 working days
Europe: 2-3 working days
Rest of the world: 4-6 working days

Tracking

Once your order has been confirmed, you will receive an email with a tracking number with your order details and a link to follow your delivery.

International Customers | Import Tax

For international customers, please be aware that customs and import taxes may be charged by your country upon arrival.

Customs and import taxes will differ depending on your location and these charges are the sole responsibility of the recipient of the parcel. For further information, please contact your local customs office.

Returns & Exchanges

If you wish to return or exchange an item please contact hello@theforwardlab.com for more information.

We only accept return & exchanges within a 15-day period from date of receipt.
All returns & exchanges must be in original packing and unused.

Customers are responsible for all return postage charges and to ensure safe delivery we recommend using a recorded delivery service. Please try and recycle THE FORWARD LAB packaging where possible.

Once your return has been received and complies with our return policy, refund will be processed through your original payment method.
Please allow 14 days for the refund to be processed.

The rights to return goods to us as referred to in clause above will not apply in the following circumstances – in the event that the product has been used. This does not affect your statutory rights.

Exchanges will be processed within 48h of receipt.
Please contact hello@theforwardlab.com before returning your order.

Return Address:
THE FORWARD LAB
Sauerbrei Logistics France
11 rue de la marne
77400 Saint Thibault des Vignes – France